Building Your Brand Through CommunicationsCreating the Customer Experience of Tomorrow: How Franchises are Staying Ahead of the Curve
Presented by: Nancy Krattli, American Express Canada Presentation Date: Wednesday, May 1, 2019 Time: 12:00 p.m. - 1:00 p.m. ET Cost: FREE for members and non-members
Today’s franchises understand that success is dependent not only on the products and services they offer, but also on the customer experiences they deliver. With the widespread adoption of digital and mobile technologies, franchises must fuse online and offline strategies to create consistent experiences at every touch-point, helping drive prolonged customer loyalty and differentiate against the competition.
Join this session with Nancy Krattli, VP, Client Management, Global Merchant and Network Services at American Express Canada to learn about:
Canadian insights on the adoption of current payment technologies
How franchises can leverage technology to deliver to the customer experience of tomorrow
Examples of how American Express is partnering with merchants to deliver business results
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