Accessibility Resources | Canadian Franchise Association

.

Accessibility for Ontarians with Disabilities

Facebook

In 2005, the Ontario Government passed the Accessibility for Ontarians with Disabilities Act to make Ontario accessible by 2025.

Accessibility standards have been created as part of the AODA. These standards are rules that businesses in Ontario need to follow to identify, remove and prevent barriers so that people with disabilities have more opportunities to participate in everyday life.

The Accessibility Standard for Customer Service was the first standard to become law. CFA previously worked with the Government of Ontario to develop tools to meet with unique needs of the franchise industry for the Customer Service Standard regulation.

The next three standards – Information and Communication, Employment, and Transportation – have been combined under one regulation, the Integrated Accessibility Standards Regulation. CFA’s resources will provide you with an in depth look at the AODA with particular attention to the Integrated Accessibility Standards Regulation, how it impacts your business, and what you need to do to be compliant.

Legislation & Regulations:

Accessibility for Ontarians with Disabilities Act

Customer Service Standard

Integrated Accessibility Standards Regulation

Compliance Tools:

Customer Service Standard Compliance Manual Canadian Franchise Association Members Only
Customer Service Standard Policy Templates Canadian Franchise Association Members Only

AODA Webinars:

Accessibility for Ontarians with Disabilities Act: What franchisors need to know about reporting
Presented by: Darren Cooney, Accessibility Directorate of Ontario  | Date: Tuesday, November 12, 2013

Accessibility: What’s in it for you?
Presented by: Darren Cooney, Accessibility Directorate of Ontario  |  Date: Tuesday, October 22, 2013