Franchise Ombudsman Program

The CFA Ombudsman service, facilitates the resolution of franchise complaints and problems; by discussing the issue(s) and facilitating possible solutions, and where appropriate suggest and refer unresolved complaints and problems to alternative methods of dispute resolution. Any franchisee or franchisor operating in Canada can contact the Ombudsman if they wish to discuss an issue or concern regarding a franchise relationship with a neutral, objective person. There is no charge for this service. The Ombudsman service is funded by sponsorship donations made by the Franchise Community and supported by the Canadian Franchise Association.

For information on this exclusive sponsorship package, contact Lorraine McLachlan, President & CEO ext. 222.
or click here to download the sponsorship brochure.