Confidentiality

InfoFeedback is an independent firm that has been mandated to administer the CFA Award of Excellence in Franchising competition surveys. Survey responses will be held in the strictest confidence and no individual respondent will be identified.

For some questions, respondents will be invited to make comments. These comments will be made available to the franchisor and respondents will be asked to not put any identifying information in the responses unless respondents wish to be identified for those questions only.

The names of the franchise systems participating in the CFA Award of Excellence in Franchising program are never disclosed except as winners, top finalists or Franchisees' Choice designees. Franchisee contact information is used solely for the purpose of administering the CFA Award of Excellence in Franchising program.