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Accessibility for Ontarians with Disabilities
Accessibility for Ontarians with Disabilities ActCustomer Service Standard
CFA Customer Service Standard Resources
CFA Customer Service Standard Compliance Manual (PDF)
CFA Customer Service Standard Compliance Manual Appendices (Word)
Webinar: New accessibility legislation and your franchise
Webinar: Accessibility in Ontario
The Customer Service Standard: Tips and tools for compliance
Webinar: Accessibility: Customer Service Standard Compliance -
A step by step guide for businesses in Ontario
AODA Preparedness: Are you ready?
Customer Service Standard FAQ
Other related legislation
Health Protection and Promotion Act: Food Premises, RRO 1990, Reg 562
Canadian Small Business Finance Program
Letter to Industry Canada – January 28, 2009
Response Letter from Industry Canada – March 25, 2009
British Columbia Harmonized Sales Tax (HST)
HST Information from the Government of British ColumbiaFrequently Asked Questions about HST in British Columbia
Canada Revenue Agency HST Information
British Columbia Law Institute (BCLI) Unfair Contracts Relief
Consultation Paper on Proposals for Unfair Contracts ReliefOntario Harmonized Sales Tax (HST)
Single Sales Tax (HST) Information Notice from the Ontario Ministry of RevenueImportant Transition Dates for RST Vendors
General Ontario HST Transition Rules (Guidelines)
Ontario Ministry of Revenue HST Information
Canada Revenue Agency HST Information
Privacy Legislation
Privacy LegislationA Guide for Individuals
A Guide for Business and Organizations
Upcoming Events
CFA Franchise Law Day
February 2, 2012
Webinar: Electronic payments are making cheques extinct. Is your franchise ready?
February 8, 2012
Webinar: Site-Wise - Using Research-Based Intelligence to Identify the Best Franchise Locations
February 15, 2012
Webinar: Franchising - Is it for you?
February 23, 2012